Terms of Service & Course Enrollment Agreement

Last Updated: June 2026

By checking the agreement box and enrolling in any course or certification program offered on this website, you agree to be bound by the following legally binding Terms of Service.

1. Certification and Passing Requirements

Enrollment in, payment for, or attendance in any course guarantees access to the instructional training materials and lectures only. Payment does not guarantee certification or a passing grade. To earn your certification, you must independently satisfy all requirements set forth by the official governing bodies, including but not limited to attending mandatory hours and achieving a passing score on the official examination. The Instructor is not responsible for a Student's failure to study, prepare, or pass the required exams.

2. Adherence to Certifying Body Rules and Conduct

All certification courses are strictly administered under the official guidelines and regulations of the respective certifying organization (Pool & Hot Tub Alliance / PHTA). Students are required to maintain professional conduct and absolute academic integrity. Any form of cheating, plagiarism, unauthorized sharing or copying of exam materials, or disruptive behavior during instruction will result in immediate expulsion from the course. In the event of expulsion for rule violations, the Student forfeits all registration fees, and no refunds will be issued.

3. Field Application and Indemnification

The training provided is intended to teach established industry standards at a specific point in time. Certification demonstrates solely that the Student completed the coursework and met minimum testing benchmarks; it does not constitute an insurance policy, warranty, or ongoing endorsement of the Student’s subsequent work.

Once you complete the course, you are solely responsible for your actions, safety protocols, and field execution. By enrolling, you agree to indemnify, defend, and hold harmless the Instructor, website owner, and affiliates from any and all claims, damages, liabilities, injuries, or losses (including property damage, chemical accidents, or commercial pool closures) arising from your practical application of the course material or professional mistakes in the field.

4. Intellectual Property Restrictions

All course content, including videos, downloadable guides, custom pool calculators, templates, and text, is the exclusive intellectual property of the Instructor and is protected by copyright laws. Your enrollment grants you a single, non-transferable license for personal, educational use only. You are strictly prohibited from copying, recording, redistributing, or reselling any course materials, or using them to train un-enrolled third parties.

5. Fees, Cancellations, and Refunds

All fees must be paid in full prior to gaining access to online course modules or attending live sessions. Due to the digital nature of the prep materials and the limited seating for certification slots, all sales are final.

Cancellations/Rescheduling: If you need to reschedule a live class or exam date, you must notify us at least 1 day before the scheduled start time. Failure to show up or request a reschedule within this window will result in a forfeiture of your seat and registration fees.